Terms of Service

Last updated: January 19, 2026

1. Agreement to Terms

By accessing or using AI Chatbot Platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

2. Description of Service

AI Chatbot Platform provides a software-as-a-service platform that enables users to create, customize, and deploy AI-powered chatbot widgets on their websites. The Service includes:

  • Chatbot widget creation and customization tools
  • AI model integration and management
  • Usage analytics and reporting
  • Backend tool integrations (databases, APIs, etc.)
  • Credit-based billing system

3. Account Registration

To use the Service, you must:

  • Create an account by providing accurate and complete information
  • Maintain the security of your account credentials
  • Be at least 13 years of age (or the age of majority in your jurisdiction)
  • Be responsible for all activities that occur under your account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others, including intellectual property rights
  • Transmit any harmful, offensive, or illegal content
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Use the Service for any fraudulent or deceptive purpose
  • Impersonate any person or entity
  • Collect or store personal data about other users without their consent
  • Use automated systems (bots, scrapers, etc.) to access the Service without permission
  • Reverse engineer, decompile, or disassemble any part of the Service

5. Credits and Billing

5.1 Credit System

The Service operates on a credit-based system. Credits are consumed when you use the Service, including but not limited to:

  • Chatbot conversations and messages
  • AI model API calls
  • Tool executions and backend integrations
  • Data processing and storage

5.2 Purchases

Credits can be purchased through the Service. All purchases are final and non-refundable, except as required by law or as explicitly stated in our refund policy.

5.3 Pricing

We reserve the right to change our pricing at any time. Price changes will be communicated to you in advance and will apply to future purchases.

5.4 Payment

You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and payment information, including email address and payment method, so that we can complete your transactions and contact you as needed.

6. Intellectual Property

6.1 Our Rights

The Service and its original content, features, and functionality are owned by AI Chatbot Platform and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you create, upload, or provide through the Service ("Your Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute Your Content solely for the purpose of providing and improving the Service.

7. Third-Party Services

The Service may integrate with or use third-party services, including but not limited to:

  • AI model providers (e.g., DeepSeek, OpenAI, Anthropic)
  • Cloud infrastructure providers (e.g., Google Cloud Platform, Firebase)
  • Payment processors
  • Analytics services

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices of third-party services.

8. Service Availability

We strive to provide reliable and continuous access to the Service. However, we do not guarantee that the Service will be available at all times. The Service may be unavailable due to:

  • Scheduled maintenance
  • Unscheduled maintenance or updates
  • Technical failures
  • Force majeure events
  • Actions by third-party service providers

We are not liable for any loss or damage resulting from Service unavailability.

9. Termination

9.1 By You

You may terminate your account at any time by contacting us or using the account deletion features in the Service.

9.2 By Us

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Extended period of account inactivity

9.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account and data, subject to our data retention policies and legal obligations.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • The Service will meet your requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any errors in the Service will be corrected

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AI CHATBOT PLATFORM, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

Our total liability to you for all claims arising out of or relating to the use of or any inability to use any portion of the Service shall not exceed the amount you paid us in the twelve (12) months prior to the event giving rise to the liability.

12. Indemnification

You agree to indemnify, defend, and hold harmless AI Chatbot Platform and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your Content

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

15. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: legal@aichatbotplatform.com
  • Address: [Your Company Address]